MEET OUR TEAM

DOCTOR OF AUDIOLOGY

Dr. Jenci Randall took over ownership of Northwest Audiology in January of 2020, after working as a Clinical Audiologist for more than 8 years. She received her Bachelor of Sciences in Hearing Speech and Language Sciences and her Doctorate in Clinical Audiology from Ohio University. Her specialties include comprehensive diagnostics, tinnitus management, hearing aid fittings, and aural rehabilitation.

Dr. Randall enjoys spending time with her family and being outdoors. On her free time, she likes hiking, camping, fishing, and mushroom hunting.

EDUCATION YOU CAN TRUST

Doctorate in Audiology (Au.D.) - Ohio University

Bachelor of Science (B.S.) - Hearing, Speech & Language Sciences - Ohio University

PROFESSIONAL AFFILIATIONS

American Speech Language Hearing Association - Certificate of Clinical Competence & Member - (ASHA CCC-A)

Fellow Member - American Academy of Audiology (F-AAA)

DOCTOR OF AUDIOLOGY

Dr. Kelli Anderson is originally from Illinois and recently graduated from University of Kansas Medical Center with her Doctorate in Clinic Audiology (Au.D.). During her clinical rotations, she gained valuable experience working in various settings, including VA Centers, hospitals, ENT offices, private practices, and within the school system. Dr. Anderson specializes in Auditory Processing Disorders (APD).

Kelli is a musician and plays both the piano and trumpet. She and her fiancé Jason are avid hikers and enjoy the outdoors. When they are not outside, they are inside cuddling with their two cats.

EDUCATION YOU CAN TRUST

Doctorate in Audiology (Au.D.) - University of Kansas Medical Center

Bachelor of Science (B.S.) - Communication Sciences & Disorders - Missouri State University

AUDIOLOGY ASSISTANT

Emily joins our team as Audiology Assistant, with over 2 years of experience in the hearing healthcare industry. She has lived in Ellensburg for almost 20 years, and loves connecting with patients in our community. Emily can help get your hearing aids back up and running, troubleshoot bluetooth problems, or help you navigate any problems that you encounter with your hearing aids. She can also help restock any supplies or batteries you may need.

Emily enjoys spending time with her two kids, being outdoors, camping, paddle boarding and kayaking.

AUDIOLOGY ASSISTANT

We are excited to introduce Courtany as the newest member of our team at NWA as an Audiology Assistant. Originally from Orange County, California, Courtany moved to Ellensburg, Washington, in 2015, where she has since made a home for herself and her family.

Outside of her professional life, Courtany enjoys spending quality time with her husband, Brandon, and their four children. They also share their home with two dogs, two cats, and a collection of chickens.

CLINIC MANAGER

Klarissa grew up here in Kittitas County and graduated from Cle Elum/Roslyn High School. Klarissa has worked in customer service for many years locally. She has worked with people from all walks of life, and enjoys getting to know our patients. Klarissa has also become an expert on all insurance related matters. Klarissa was the first Cle Elum Roundup Rodeo Queen and has enjoyed riding horses for many years.

Klarissa enjoys being outdoors. You can find her fishing, riding her horses, or camping on her spare time. She also is an avid skier, and enjoys going up to the mountain in the winter time.

PATIENT CARE COORDINATOR

Katelyn was born and raised in Monroe, WA. She earned her Associates degree at Everett Community College and she is currently studying American Sign Language Interpreting at Western Oregon University. As the Patient Care Coordinator, Katelyn serves as a compassionate point of contact for our valued patients seeking hearing care. She has a genuine passion for helping others. Katelyn strives to make each patient feel understood, valued, and well-cared for at every interaction.

In her free time, Katelyn and her husband Liam like to do anything outdoors. They enjoy hiking, backpacking and spending time with their two cats.

DIRECTOR OF OPERATIONS

Briar grew up in Kittitas County and has a variety of experiences working in different in different industries. As Director of Operations, She will be overseeing the operations at both of our clinics and working closely with our team to ensure patient satisfaction and success.

Outside of work, Briar enjoys spending time with her kids and family. They are always looking for ways to get outside and find new adventures.

INSURANCE & REFERRAL COORDINATOR

Hayley, grew up and attended school in Yakima and brings a wealth of healthcare experience to our team. She attended Central Washington University where she studied psychology and clinical physiology and has dedicated the past four years to serving patients at Kittitas Valley Healthcare.

Beyond her professional endeavors, Hayley is an avid outdoor enthusiast, enjoying painting, hiking, and snowboarding. When she's not exploring the great outdoors, she cherishes quality time with her beloved cat.

AUDIOLOGY ASSISTANT & MARKETING

Clara works as an audiology assistant providing support to our Audiologists and helping patients with their hearing needs. Clara grew up in Ellensburg, and obtained her Bachelor of Arts in Public Relations from Central Washington University. She also works on our local community outreach and marketing for our clinic.

Outside of work, Clara enjoys spending her free time reading books, hiking outdoors, and working in her garden.

BILLING

Jaclyn works remotely on billing and coding for our clinic. She is a master with numbers. She currently lives in Alaska with her dog Barley most of the year, and travels to Mexico to enjoy surfing in the winter months.

Jaclyn spends her free time recreating outdoors. She is an avid snowboarder, rock climber, and surfer.