MEET OUR TEAM
Our friendly team is dedicated to serving our community with compassionate and professional hearing healthcare. We recognize your individual needs and we are committed to making you and your family feel at ease throughout your journey to hear better. We are pleased to welcome you and your family, and we look forward to working with you.
Come meet our awesome team at Northwest Audiology & Hearing Aid Center
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JENCI RANDALL, AUD, CCC-A
DOCTOR OF AUDIOLOGY
Dr. Jenci Randall took over ownership of Northwest Audiology in January of 2020, after working as a Clinical Audiologist for more than 8 years. She received her Bachelor of Sciences in Hearing Speech and Language Sciences and her Doctorate in Clinical Audiology from Ohio University. Her specialties include comprehensive diagnostics, tinnitus management, hearing aid fittings, and aural rehabilitation.
Dr. Randall enjoys spending time with her family and being outdoors. On her free time, she likes hiking, camping, fishing, and mushroom hunting.
EDUCATION YOU CAN TRUST
Doctorate in Audiology (Au.D.) - Ohio University
Bachelor of Science (B.S.) - Hearing, Speech & Language Sciences - Ohio University
PROFESSIONAL AFFILIATIONS
American Speech Language Hearing Association - Certificate of Clinical Competence & Member - (ASHA CCC-A)
Fellow Member - American Academy of Audiology (F-AAA)
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Josh Carpenter, AUD, CCC-A
DOCTOR OF AUDIOLOGY
Dr. Josh Carpenter received his Bachelor of Sciences from Oklahoma State University and his Doctorate in Audiology from University of Kansas Medical Center. His clinical interests include hearing aids, vestibular audiology, auditory evoked potential testing, and tinnitus.
Dr. Carpenter enjoys spending time with his wife and their two dogs. He has volunteered in Guatemala and Nicaragua on mission trips as well as volunteering time with the Special Olympics.
EDUCATION YOU CAN TRUST
Doctorate in Audiology (Au.D.) - University of Kansas Medical Center
Bachelor of Science (B.S.) - Communication Sciences & Disorders - Oklahoma State University
PROFESSIONAL AFFILIATIONS
American Speech Language Hearing Association - Certificate of Clinical Competence & Member - (ASHA CCC-A)
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KLARISSA
CLINIC MANAGER
Klarissa grew up here in Kittitas County and graduated from Cle Elum/Roslyn High School. Klarissa has worked in customer service for many years locally. She has worked with people from all walks of life, and enjoys getting to know our patients. Klarissa has also become an expert on all insurance related matters. Klarissa was the first Cle Elum Roundup Rodeo Queen and has enjoyed riding horses for many years.
Klarissa enjoys being outdoors. You can find her fishing, riding her horses, or camping on her spare time. She also is an avid skier, and enjoys going up to the mountain in the winter time.
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TESSA
PATIENT CARE COORDINATOR
Tessa was born and raised in Ellensburg and has worked in customer service for several years. She received her Bachelor of Arts from Central Washington University with a Major in Psychology. As the Patient Care Coordinator, Tessa serves as a compassionate point of contact for our valued patients seeking hearing care. She has a genuine passion for helping others. Tessa strives to make each patient feel understood, valued, and well-cared for at every interaction.
In her free time, Tessa likes anything outdoors. She enjoys watching movies and hanging out with her cats.
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EMILY
AUDIOLOGY ASSISTANT
Emily joins our team as Audiology Assistant, with over 2 years of experience in the hearing healthcare industry. She has lived in Ellensburg for almost 20 years, and loves connecting with patients in our community. Emily can help get your hearing aids back up and running, troubleshoot bluetooth problems, or help you navigate any problems that you encounter with your hearing aids. She can also help restock any supplies or batteries you may need.
Emily enjoys spending time with her two kids, being outdoors, camping, paddle boarding and kayaking.
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JESSICA
HUMAN RESOURCES
Jessica works remotely as our human resources director. She grew up in the Midwest and has worked for several years in management and human resources. She has her Bachelor of Arts from Ohio State University and Juris Doctorate from Ohio Northern University.
Jessica spends most of her time with her 3 young children and husband. For fun, Jessica enjoys backpacking and hiking, watching football, and reading books. -
JACLYN
BILLING
Jaclyn works remotely on billing and coding for our clinic. She is a master with numbers. She currently lives in Alaska with her dog Barley most of the year, and travels to Mexico to enjoy surfing in the winter months.
Jaclyn spends her free time recreating outdoors. She is an avid snowboarder, rock climber, and surfer.
